Canadian Institue Of Planners

Shaping our Communities
Sustaining Canada's Future.

Career Opportunities

Canadian Institute of Planners
Officer, Member Services
The Canadian Institute of Planners (CIP) is looking for a bilingual detail-oriented dynamo who will bring their energy, expertise, creativity, enthusiasm, and willingness to learn new things to a role where they will be providing an excellent member experience in both of Canada’s official languages.
Reporting to CIP’s Director, Members Services, and working in a fast-paced, collaborative environment, this individual will provide key support to CIP’s overall membership objectives. This includes coordinating CIP’s recruitment and retention programs, assisting with providing exceptional membership value, and contributing to the maintenance of strong relationships with the Canadian planning profession’s Provincial and Territorial Institutes and Associations (PTIAs).
CIP is a member-based organization that works on behalf of over 7,500 planning professionals and students across Canada. Our members work on many important issues, from planning new communities and public spaces, to expanding public transit and bike paths (and much more!). As such, our organization is involved in conversations on how to support aspiring planners on their journey to become registered, as well as policy issues related to climate change, healthy communities, and what it means to support Truth and Reconciliation in our communities.
While all employees are currently working remotely from home, there is an expectation of an eventual return to the office for CIP staff who live in Ottawa. However, due to the nature of this position, while applicants must reside in Canada, they are not required to live in the Ottawa region, where the CIP office is located. Should the successful applicant live in the region, they will have the option of working in the CIP office once it reopens. If working 100% remotely outside of Ottawa, the successful candidate must have a functional, personal working space.
Compensation for this 12-month contract position (with possibility of extension) is $52,000-$55,000/year, plus the following enhancements:
  • Generous paid annual leave (18 days/year) and paid personal leave (up to 12 days/year)
  • Employee assistance plan
  • Professional development opportunities
CIP also offers a healthy and positive work environment, with a team that strongly believes diversity and inclusion are key to a respectful workplace.
CIP is looking to fill this position as soon as possible and will assess applications as they are received. If you are interested in working collaboratively with the CIP team and building your experience in the not-for-profit sector, we’d love to hear from you. Applicants are asked to submit a single PDF document to which includes:
·       A cover letter, specifically addressing the duties, skills and abilities, and required qualifications for the position, explaining why you are well suited for the role
·       A detailed C.V., including a summary of relevant knowledge and workplace experience
We thank all who apply; however, only those selected for an interview will be contacted. No phone calls, please.
CIP is strongly committed to a diverse and inclusive workplace. CIP welcomes applications from those who will contribute to the diversity of our community. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
The CIP office is located on traditional, unceded territory of the Algonquin Anishnaabeg people. CIP extends sincere appreciation for the opportunity to work and learn on this territory in mutual respect and gratitude.
Specific Responsibilities
Strategy and Processes
·      Works with the Director, Member Services, in the development and execution of a comprehensive membership services strategy
·      Proactively proposes new and unique ideas and experiences to support CIP’s membership and subscriber strategy
·      Assists with the development of templates and processes to capture corporate knowledge, best practices, and document membership procedures
Member Support
·      Replies to requests for information from members and non-members, and processes new membership applications and payments
·      Aides in coordinating CIP’s annual membership renewal process
·      Assists in developing and distributes materials to promote membership value to current and prospective members (e.g. membership kits)
·      Maintains and updates membership sections of the CIP website in both official languages, ensuring clarity of content and value to members and subscribers
·      Maintains and updates membership data
·      Works with the financial department to track and monitor member and subscriber invoicing and payments
·      Assists in the development and implementation of a new association management system, which is currently being developed to replace CIP’s existing database
·      Maintains appropriate processes, files, databases, and correspondence required for membership and the CIP office operations
·      Monitors and supports CIP’s membership benefits programs, and provides reports as needed (e.g. professional liability insurance holders)
·      Works with PTIAs on shared membership initiatives and services, as documented in partnership agreements
·      Assists in supporting committees, programs, and projects, as required
·      When needed for coverage during leave, manages CIP’s admin e-mail account, responding to inquiries, and redirecting messages to appropriate staff
·      College diploma or university degree, or equivalent experience
·      Excellent oral and written skills in English and French
·      High degree of computer literacy (Microsoft Office Suite)
·      Experience and proficiency with membership database(s), or similar types of database(s)
·      Strong organizational skills
·      Strong interpersonal skills, for developing professional relationships with co-workers, suppliers, members, students, and numerous other professional contacts
·      Ability to handle and prioritize multiple assignments at once, with minimal supervision
·      Aptitude for and commitment to excellent customer service and the ongoing pursuit of quality principles and process improvement
·      Ability to exercise diplomacy and judgment in cases involving confidential, sensitive, or controversial matters
·      Ability to commit to the continuous improvement of internal systems and procedures for program and service delivery
·      Willingness to pursue training and develop new skills to meet changing workplace demands
·      Process-driven, highly organized, and exceptionally professional
·      Resourceful, creative, and flexible
·      Self-motivated and can work independently
·      Equally comfortable contributing in a team environment