In this session, Matt Alexander will provide scenarios and strategies for improving your work practice when engaging with residents who are concerned about new development but may feel excluded from the planning process. Learn what it takes to help residents feel heard and understood, diffuse volatile opposition and foster greater understanding of the planning process. Matt will share what he learned from his experiences at the Local Planning Appeal Support Centre (LPASC), responding to requests for assistance with everything from minor variances to major high-rise development and comprehensive zoning bylaw updates from across Ontario.