Managing other people is never easy, and some people make it particularly difficult. Your effectiveness when dealing with negative and challenging team members can mean the difference between a toxic, drama-filled workplace and an engaged, collaborative, and productive organization. Turning things around takes skillful management and patience. Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to respond, and WAYS to manage the impact of employee behaviour. Quickly and effectively address, coach, and counsel employees with problematic attitudes to improve their behaviour.